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Welcome Hosted Customers – Network Issue

Thursday 22 November 2018

We have been made aware by the supplier of our Welcome Hosted platform that some customers may be experiencing a problem with call quality (crackling on the line, calls fading out, etc).  …

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Important Update regarding Network Issue

Dear Customers

As many of you are aware, our supplier experienced a major outage on the Horizon service yesterday (14 November), resulting in the loss of the Horizon service for many of our customers, including ourselves.  …

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Important: Network Issue

Dear Customers

We are aware that there is a major network issue this morning (14 November) which is affecting a number of our Horizon customers, including ourselves, meaning that we are currently unable to answer phones.  …

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How to weather-proof your business

No doubt you’ve heard the latest scary headlines about how this winter is going to be the coldest in years!  Well there is no smoke without fire – or indeed, snow without freezing weather.  Adverse …

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How to protect the future of your telecoms

Have you made the switch to IP telephony yet?

If not, we’d like to explain to you why now is the right time to make the change – and we can be with you every step …

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Latest Horizon Features

As many of our customers already know, our industry-leading hosted VoIP system, Horizon, has a plethora of great features.  It is also subject to continuous development, with regular releases to enable upgrades of existing features as well …

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ISO 9001: Welcome Telecom successfully retains accreditation!

We are delighted to advise that we have successfully retained our ISO 9001 once again!

We first decided to work towards achieving ISO 9001 certification back in 2011, and have successfully retained it ever since.  A …

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Farewell to ISDN

There’s no getting away from it: ISDN services are due to be switched off in 2025.  Although this may still seem like some way off, BT have advised that they will be reducing their investment …

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Moving office? How we can help

Are you moving office?  Do you want to keep your existing telephone number?  Are you worried that you won’t be able to take your number with you?

Don’t panic!  With IP telephony (also known as VoIP), …

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WebPro: Did you know?

We hope you are finding WebPro a useful tool to help you view your invoices and analyse your company’s phone usage.

Reports

Are you missing the reports that you used to get alongside your invoice?  They’re still available …

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